Microsoft Sued Over X360 Freezes

Talk about anything and everything not related to this site or the Dreamcast, such as news stories, political discussion, or anything else. If there's not a forum for it, it belongs in here. Also, be warned that personal insults, threats, and spamming will not be tolerated.
User avatar
Chaniyth
DCEmu Super Poster
DCEmu Super Poster
Posts: 1353
Joined: Tue Sep 03, 2002 9:13 pm
Has liked: 0
Been liked: 0

Microsoft Sued Over X360 Freezes

Post by Chaniyth » Mon Dec 05, 2005 9:20 pm

According to a Reuters story today, Robert Byers filed a class action suit in Illinois claiming that in its rush to release the Xbox 360 ahead of Sony's PlayStation 3, Microsoft shipped a "defectively designed" system.

Source
All the world will be your enemy, Prince with a Thousand Enemies, and when they catch you, they will kill you... but first they must catch you.
User avatar
melancholy
DCEmu's Ace Attorney
DCEmu's Ace Attorney
Posts: 10966
Joined: Mon Nov 26, 2001 12:34 am
Location: Indiana
Has liked: 0
Been liked: 0

Post by melancholy » Mon Dec 05, 2005 9:31 pm

This was all to obvious to happen. I would have been more surprised if nobody sued them. Ah well, if I can get something out of this lawsuit, I will be happy.
User avatar
mikozero
DCEmu Cool Poster
DCEmu Cool Poster
Posts: 1114
Joined: Thu Jul 22, 2004 9:50 pm
Has liked: 0
Been liked: 0

Post by mikozero » Mon Dec 05, 2005 9:33 pm

do we think he has a case ?

edit - would they have to pull it if he won ?
User avatar
that_guy
DCEmu Veteran
DCEmu Veteran
Posts: 1042
Joined: Mon Feb 24, 2003 11:32 am
Has liked: 0
Been liked: 0
Contact:

Post by that_guy » Mon Dec 05, 2005 10:08 pm

I doubt the system would be pulled, possibly saying that it was just one defective unit out of the whole production. On the fact of weither he has a case or not, I highly doubt it.
User avatar
butters
Classic Games Lover
Classic Games Lover
Posts: 5088
Joined: Fri Feb 08, 2002 6:50 pm
Location: Lubbock, Texas, United States, Sol 3, Milky Way Galaxy
Has liked: 0
Been liked: 0
Contact:

Post by butters » Tue Dec 06, 2005 12:36 am

that_guy wrote:I doubt the system would be pulled, possibly saying that it was just one defective unit out of the whole production. On the fact of weither he has a case or not, I highly doubt it.
The thing is there's been dozens of reported cases of this happening, so at least the class action suit could happen.
User avatar
Smiley
DCEmu Ultra Fan
DCEmu Ultra Fan
Posts: 3071
Joined: Wed Jan 26, 2005 9:31 pm
Location: For British Eyes Only...
Has liked: 0
Been liked: 0

Post by Smiley » Tue Dec 06, 2005 10:50 am

doesn't micro's warranty for the console cover crap like that? or are they charging people to fix an obvious defect.....


I remember when people banded together to sue sony for the infamous ps2 dre errors...good times...
Image
User avatar
butters
Classic Games Lover
Classic Games Lover
Posts: 5088
Joined: Fri Feb 08, 2002 6:50 pm
Location: Lubbock, Texas, United States, Sol 3, Milky Way Galaxy
Has liked: 0
Been liked: 0
Contact:

Post by butters » Tue Dec 06, 2005 11:17 am

It costs a good chunk of money to get it to them. If the class action suit gets big enough, there's a chance for punitive damages on top of the compensatory damages that would be awarded.
User avatar
Lunchbox
1337 Food Container
1337 Food Container
Posts: 4171
Joined: Sat Aug 16, 2003 12:30 pm
Location: Right where I can see ya ;)
Has liked: 0
Been liked: 0
Contact:

Post by Lunchbox » Tue Dec 06, 2005 11:39 am

Butters wrote:It costs a good chunk of money to get it to them.
Gamespot.com wrote: To that end, O'Donnell says help is on the way--or at least will be soon. Gamers with console problems who call 1-800-4MY-XBOX and wind up needing repairs or a replacement 360 will have a prepaid shipping box overnighted to them. She said that typically said gamers will have a fixed or replaced 360 arriving at their door five business days later.


Thats what I don't understand about this case. If MS is offering to fix defective units or send replacement units free of charge, with free shipping, then what are these guys suing over?
Image
User avatar
butters
Classic Games Lover
Classic Games Lover
Posts: 5088
Joined: Fri Feb 08, 2002 6:50 pm
Location: Lubbock, Texas, United States, Sol 3, Milky Way Galaxy
Has liked: 0
Been liked: 0
Contact:

Post by butters » Tue Dec 06, 2005 12:48 pm

Lunchbox wrote: Thats what I don't understand about this case. If MS is offering to fix defective units or send replacement units free of charge, with free shipping, then what are these guys suing over?
Time lost has a value. Also a company can't put a product on the market with a known defect.

I'm more interested in seeing what happens with the people that have had games get scratched from moving the unit.
Veggita2099
Janitor 2nd Class
Janitor 2nd Class
Posts: 9018
Joined: Wed Oct 17, 2001 7:44 pm
Location: Chesapeake, Ohio
Has liked: 0
Been liked: 0

Post by Veggita2099 » Tue Dec 06, 2005 3:48 pm

Usually big cases like that end with a reward that is a joke. I remember having trouble with the company Iomega getting a rebate that was with a zip drive I bought back around summer of 96ish. Anyways a bunch of people got together and sued them over it. About 3 years after that I got a letter in the mail with a this huge document about how Iomega lost and had to pay out settlements to each person who was cheated. The payment they had to offer was a $3 coupon towards 1 of 5 products on this piece of paper. And each product on that paper was overpriced and out of date. So basically they paided nothing.
Wii number: 1227 6854 1080 3665
User avatar
that_guy
DCEmu Veteran
DCEmu Veteran
Posts: 1042
Joined: Mon Feb 24, 2003 11:32 am
Has liked: 0
Been liked: 0
Contact:

Post by that_guy » Tue Dec 06, 2005 4:05 pm

:lol: That sucks
Lartrak
DCEmu Respected
DCEmu Respected
Posts: 6166
Joined: Thu Jan 31, 2002 9:28 pm
Has liked: 0
Been liked: 0

Post by Lartrak » Tue Dec 06, 2005 5:37 pm

Veggita2099 wrote:Usually big cases like that end with a reward that is a joke. I remember having trouble with the company Iomega getting a rebate that was with a zip drive I bought back around summer of 96ish. Anyways a bunch of people got together and sued them over it. About 3 years after that I got a letter in the mail with a this huge document about how Iomega lost and had to pay out settlements to each person who was cheated. The payment they had to offer was a $3 coupon towards 1 of 5 products on this piece of paper. And each product on that paper was overpriced and out of date. So basically they paided nothing.
The WORST settlement is still Nintendo's, where in the late NES era they lost a lawsuit about price fixing and controller the market, if memory serves. They had to give out coupons for people to get $5 off NES carts.

In other words, they just had to give out coupons which would cause people to buy more NES games, which they made massive profits on regardless of if they were $5 cheaper or not. What a crock.
How to be a Conservative:
You have to believe everything that has ever gone wrong in the history of your country was due to Liberals.
User avatar
I.M. Weasel
Iron Muskateer Weasel
Posts: 2759
Joined: Fri Jan 04, 2002 4:45 am
Location: The city of the future, Los Braingeles
Has liked: 0
Been liked: 1 time
Contact:

Post by I.M. Weasel » Thu Dec 08, 2005 12:41 am

Lunchbox wrote:
Butters wrote:It costs a good chunk of money to get it to them.
Gamespot.com wrote: To that end, O'Donnell says help is on the way--or at least will be soon. Gamers with console problems who call 1-800-4MY-XBOX and wind up needing repairs or a replacement 360 will have a prepaid shipping box overnighted to them. She said that typically said gamers will have a fixed or replaced 360 arriving at their door five business days later.


Thats what I don't understand about this case. If MS is offering to fix defective units or send replacement units free of charge, with free shipping, then what are these guys suing over?
Butters wrote:Time lost has a value. Also a company can't put a product on the market with a known defect.
Yup. its illegal to put out a knowlingly defective product. It is also illegal to sell a product that needs a replacement part, extra part or fixing to make it perform the function that it was advertised to perform.
Mac Dream Tool / Mac Dream Tool Services (released Sept. 2019)
Various awesome Video Games

My site :arrow: http://tofuheavyindustries.com

"You don't have to be forgiven. Clint Eastwood taught us that."
User avatar
Lunchbox
1337 Food Container
1337 Food Container
Posts: 4171
Joined: Sat Aug 16, 2003 12:30 pm
Location: Right where I can see ya ;)
Has liked: 0
Been liked: 0
Contact:

Post by Lunchbox » Thu Dec 08, 2005 1:15 am

I.M. Weasel wrote:
Lunchbox wrote:
Butters wrote:It costs a good chunk of money to get it to them.
Gamespot.com wrote: To that end, O'Donnell says help is on the way--or at least will be soon. Gamers with console problems who call 1-800-4MY-XBOX and wind up needing repairs or a replacement 360 will have a prepaid shipping box overnighted to them. She said that typically said gamers will have a fixed or replaced 360 arriving at their door five business days later.


Thats what I don't understand about this case. If MS is offering to fix defective units or send replacement units free of charge, with free shipping, then what are these guys suing over?
Butters wrote:Time lost has a value. Also a company can't put a product on the market with a known defect.
Yup. its illegal to put out a knowlingly defective product. It is also illegal to sell a product that needs a replacement part, extra part or fixing to make it perform the function that it was advertised to perform.
and that would all apply assuming every 360 sold was defective and MS knew they would be defective, which clearly isn't the case. From what I've read only a small precentage is (3% or so)
Image
User avatar
SuperMegatron
DCEmu User with No Life
DCEmu User with No Life
Posts: 3520
Joined: Fri Aug 16, 2002 8:47 pm
Has liked: 0
Been liked: 0

Post by SuperMegatron » Thu Dec 08, 2005 1:47 am

Lunchbox wrote:and that would all apply assuming every 360 sold was defective and MS knew they would be defective, which clearly isn't the case. From what I've read only a small precentage is (3% or so)
3% is a huge number. To get a number that high their quality control would be almost nonexistent. Usually companies expect about .9-1% rate of failure in their products.
Ex-Cyber
DCEmu User with No Life
DCEmu User with No Life
Posts: 3641
Joined: Sat Feb 16, 2002 1:55 pm
Has liked: 0
Been liked: 0

Post by Ex-Cyber » Thu Dec 08, 2005 1:49 pm

From what I've heard, companies with really good QA generally expect more like 0.01%
"You know, I have a great, wonderful, really original method of teaching antitrust law, and it kept 80 percent of the students awake. They learned things. It was fabulous." -- Justice Stephen Breyer
User avatar
Syd
Insane DCEmu
Insane DCEmu
Posts: 181
Joined: Tue May 04, 2004 7:45 pm
Location: Newfoundland, Canada
Has liked: 0
Been liked: 0

Post by Syd » Thu Dec 08, 2005 1:52 pm

Ex-Cyber wrote:From what I've heard, companies with really good QA generally expect more like 0.01%
Definitely. 3% is way too high for any company, much less one as big and reputable as Microsoft.
"and if your kids don't obey you, you can always beat them with a sack of Valencia oranges. They don't leaves bruises and your kids will always know who's boss."
User avatar
Smurph
DCEmu Super Poster
DCEmu Super Poster
Posts: 1337
Joined: Mon Mar 28, 2005 10:26 am
Has liked: 0
Been liked: 0

Post by Smurph » Fri Dec 09, 2005 1:09 pm

Syd wrote:Definitely. 3% is way too high for any company, much less one as big and reputable as Microsoft.
Sarcasm?
Image
CoasterKing
Gone Postal...
Gone Postal...
Posts: 2775
Joined: Fri Mar 01, 2002 5:45 pm
Location: UK
Has liked: 0
Been liked: 0
Contact:

Post by CoasterKing » Tue Dec 13, 2005 11:35 am

I'd have called technical support...
Image
Post Reply