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Me: "PC Firedog, this is Eddie"
Douchebag: "Hi, Eddie. Do you guys have any more of those $299 laptops?"
Me: "No."
Douchebag: "Not at all?"
Me: "Not since about 5:05."
Douchebag: "Will you be getting more?"
Me: "Nope. Sorry."
Douchebag: "Not ever?"
Me: "Nope. Never."
Douchebag: "You fuckers! FUCK YOU!!!"
Me: "Fuck you too."
Then I hung up. I said the last part without thinking about it and too late, I realized that 1) He had my name and 2) There were about 30 customers in my line, and they heard it all.
He deserved it and it's a funny story but if I were an employer I would have wanted you to handle it a little better than that. Doesn't do the store's reputation any good if you swear in front of the customers
Roofus wrote:Me: "PC Firedog, this is Eddie"
Douchebag: "Hi, Eddie. Do you guys have any more of those $299 laptops?"
Me: "No."
Douchebag: "Not at all?"
Me: "Not since about 5:05."
Douchebag: "Will you be getting more?"
Me: "Nope. Sorry."
Douchebag: "Not ever?"
Me: "Nope. Never."
Douchebag: "You fuckers! FUCK YOU!!!"
Me: "Fuck you too."
Then I hung up. I said the last part without thinking about it and too late, I realized that 1) He had my name and 2) There were about 30 customers in my line, and they heard it all.
You were being as big of a douche as he was. You're really supposed to sympathize with the customer, or at least pretend you give a shit, rather than answer with "No" and "Nope. Sorry." That just sounds like you don't give a shit and want him off the phone as quickly as possible, which may have stirred up the hostility.
well after hours of the same question over and over again, you get irritated. Anyways you are not too much responsible for saying something like that to a customer if they says something first. Like I had a customer get pissed off at me for taking some time to get something fixed for him, and he was pissed saying an idiot could do my job so my supervisor asked him "well do you want an application" and threw him out of the store. You need to keep your cool the majority of the time, but no one can do much of anything since he got out of hand.
Luriden wrote:You were being as big of a douche as he was. You're really supposed to sympathize with the customer, or at least pretend you give a shit, rather than answer with "No" and "Nope. Sorry." That just sounds like you don't give a shit and want him off the phone as quickly as possible, which may have stirred up the hostility.
Very good point.
In my opinion, you're the one at fault here Roofus. Sounds to me like you were shuffling him along with roundabout answers to get him off the phone.
That guy was completely out of line to swear in the first place, there was absolutely no need for it or any cause for it. He should have just accepted the fact that he's cheap, also understood it was Black Friday, and hung up the phone.
I've never had anybody swear at me over the phone, but nevertheless when people get angry or mad, I'll just go silent for a bit. They end up bitching and bitching, but eventually they calm down. Oddly enough, a few times i've had it help when I would listen to that, they would ask if I'm there, and then I would politely ask... " Are you done?"... then they just hang up the phone.
Either way you can't take things like that too seriously-- as long as you're not the one going off on him first then you're in the clear.
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CupNoodle wrote:Should've said something like. "Thank you sir, you have a good day as well. Thanks for calling Best Buy!" *click*.
Kill em' with kindness.
Ha, that just pisses people off more. I do that at work too when people are bitching and yelling at me for stuff out of my control.
Notice the *click* at the end. I would only do something like that if they were cussing me out without any sort of discernable question, as was the case with Roofus.
Luriden wrote:You were being as big of a douche as he was. You're really supposed to sympathize with the customer, or at least pretend you give a shit, rather than answer with "No" and "Nope. Sorry." That just sounds like you don't give a shit and want him off the phone as quickly as possible, which may have stirred up the hostility.
Very good point.
In my opinion, you're the one at fault here Roofus. Sounds to me like you were shuffling him along with roundabout answers to get him off the phone.
"Roundabout answers". What the hell? He said "No" when asked if they had any of those laptops. I don't see how he could be any clearer than directly answering the question.
